Testimonials from Happy Customers

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  • They were professional and pricing was fair.
    Did a great job! Came out on short notice. They were professional and pricing was fair. Will definitely use again.

    - M.G.

  • The technician was super friendly
    Excellent work cleaning up a couch covered in doggy drool stains. The technician was super friendly and the price was good considering the hours it took him to do the job. I highly recommend W.B. Arthur!

    - A.C.

  • Delivered on all promises made during the estimation process.
    Extremely professional and they delivered on all promises made during the estimation process. We highly recommend this company and will be using them again.

    - M.H.

  • Eager to help
    These guys were so eager to help me even with just the small job I needed help with. Wendy was so nice and explained everything!

    - L.D.

  • They came out and did a great job.
    Excellent customer service. Would highly recommend them. I needed my carpet stretched on a small area and they came out and did a great job.

    - K.P.

  • Super nice guys.
    Great experience. Super nice guys and they did a great job on my carpet. Highly recommended.

    - J.M.

  • Home town manners!
    They are 10 stars! Wonderful service and home town manners!

    - D.G.

  • Outstanding job!
    WB Arthur came the same day I called and did an outstanding job! Would highly recommend this company!

    - J.K.

  • Better than I could have imagined!
    Fast, professional response to my request for estimate. Great job by Blaine and carpet better than I could have imagined after dog and teenager messes!

    - M.S.

  • The technician was punctual and worked diligently
    The technician was punctual and worked diligently with my husband and I to ensure that a quality job was done, on the carpeted floors and stairway. We would highly recommend their company.

    - V.M.

  • They made themselves available any time we needed them.
    I work with a property management company and we used W.B. Arthur Restoration & Cleaning this past summer. They made themselves available any time we needed them and stayed until the job was complete. There were times when we needed something done that day and he did everything possible to get it done. Cleaning was done well and if there was any issue he made sure to correct it that very minute. We will continue using W.B. Arthur Restoration & Cleaning for our maid service and carpet cleaning. Very thorough.

    - L.G.

  • Took great care of us!
    My pipe had a leak when I was not home, when we came home later that night, water was everywhere! From kitchen to hall and washroom, I called W.B. Arthur Restoration & Cleaning, Ken was very nice and he came over got all the water up, put blowers everywhere, came for the next few days, took great care of us! And then he came back a few days later and cleaned our floor and carpet, Whenever I need carpet and my floor clean I call Ken!!! He is the best !!! Thank you so much! for all you have done and all your hard work ken!

    - G.M.

  • He was on time and very consistent with the work he provided for us.
    I am the Property Manager for Parkway Grande in San Marcos, Texas. I have always had the pleasure working with such a true professional. W.B. Arthur Restoration & Cleaning takes pride in their work and is very reliable. I use them for my everyday carpet cleaning and carpet repairs. I have also used them for a major water leak restoration project. He was on time and very consistent with the work he provided for us. I highly recommend!

    - P.G.

  • The quality of work by Trey, Zac, and their crew was impeccable.
    I am a victim in Houston of Hurricane Harvey. Trey Baumann and Zac Whitley of WB Arthur worked with me to mitigate the damage from 5+ feet of water in my one-story home. They are the most ethical and conscientious people with whom I have had the pleasure to work! They listened to my concerns and addressed every one. Then they showed up to work on time and prepared, day after day. The quality of work by Trey, Zac and their crew was impeccable. In the aftermath of the Hurricane, many contractors were taking advantage of victims, but WB Arthur just charged me book rates and so stand high among their peers. I highly recommend WB Arthur and particularly Trey Baumann and Zac Whitley.

    - C.M.

  • I can't say enough good things about this company.
    Excellent customer service, very prompt, outstanding experience! I was selling my house, and 2 weeks before closing, my washer overflowed and left 2 inches of water all over my kitchen, living room, closets, and bedroom while I was sleeping. Upon discovering the horrible situation, I called 6 other water extraction companies and not one of them could get out until the next day. With water damage, every minute counts and I knew the damage would be so much worse if we didn't get the water up that night. My 7th call was to WB Arthur. Zack answered the phone and said he could get a guy out within 30 minutes. I cried in relief. Sure enough, Eddie showed up and extracted water until 2 in the morning. The fans and dehumidifiers did their thing and the carpet pad and carpet were completely dry in no time, saving me from replacing them. Then, when the company that was originally supposed to help with the rebuild flaked out, my insurance adjuster called Trey at WB Arthur and explained that I was a week away from closing and in need of build back help, and could he help. He bent over backward to get folks over to do all the repairs, retack and stretch carpet, and cleaned the carpets before my buyers' walkthrough. I can't say enough good things about this company and how they relieved so much stress for me. Not that I ever want to have a flood again, but if it does, WB Arthur will be my first call. Thank you guys!

    - A.M.

  • This is a first-class operation and we would highly recommend them.
    Zach and his team came to our rescue in Kingwood Texas when my parents, unfortunately, lost everything in Harvey. We had several companies walking around trying to drum up business right after the floodwaters receded but we did not trust them since many of them seemed to be storm chasers. I am from Austin and decided to call a local company for some advice on the dry out process. Zach took my call and was more than happy to help us during our time in need. We decided at that point to hire W.B. Arthur to dry out and treat my parents' home. This is a first-class operation and we would highly recommend them to anyone in need help. This is the first online review we have ever written because it was well earned. Great job Zach and your team.

    - B.K.

  • Our carpet looks brand new!
    We had W.B. Arthur clean our carpets after our elderly dog had an accident in the family room. They cleaned the carpet in our two-story home, including the stairs, and did an excellent job. Our carpet looks brand new! Even older stains from spilled coffee and wine came out completely. They were very friendly and professional. I would recommend W.B. Arthur to anyone without hesitation!

    - J.W.

  • Couldn't be more pleased with the outcome.
    Trey and Zac are so professional and compassionate. They understand they are dealing with stressed out people and do everything in their power to work quickly to restore things to first-rate condition. Couldn't be more pleased with the outcome.

    - J.W.

  • They were prompt and did a great job!
    W. B. Arthur helped us with our carpet cleaning needs and we couldn't be more satisfied. They were prompt and did a great job!

    - B.S.

  • The pricing was the best we could find.
    Very professional. The place was absolutely spotless and the pricing was the best we could find. I would definitely recommend using this service.

    - R.K.

  • I highly recommend WB Arthur and would use them again.
    WB Arthur service professionals were prompt and did an excellent job. They had a calm demeanor, were respectful in their dealings with me and were careful with my household belongings. Including, having concerns about how my cat may respond to the activity and noise. I highly recommend WB Arthur and would use them again.

    - B.R.

  • They didn't leave a trace and I can tell they did a thorough job!
    Great guys, very nice and professional! They were very respectful of the house, putting down drop cloths and wearing booties. They didn't leave a trace and I can tell they did a thorough job!

    - M.P.

  • From start to finish, a job well done.
    Called W.B. Arthur in the Morning and were able to fit me right in that day which was very nice to begin with, to say the least! Then the service Rep. Eddie arrived at exact time quoted and proceeded to do an amazing proficient job on the carpet. He is a true professional and has great customer service skills as well. Would recommend their company to anyone! My neighbor was so impressed he is hiring them for his home next week! Thanks again Eddie and everyone at W.B., from start to finish, a job well done.

    - D.C.

  • Price was good and my carpets look great!
    Customer Service is great! Had to reschedule due to bad weather and had no issues. Price was good and my carpets look great!

    - A.A.

  • Your fast action saved the day!

    Thank you so much for your immediate attention and being so attentive to my needs. I was so worried after our water damage and the potential for mold, but your fast action saved the day! I highly recommend W. B. Arthur!

    - S.N.

  • They didn't leave until I was satisfied that the job was done.
    Excellent job from start to finish. Professional and courteous, which really go a long way after a disaster. Always arrived on time, or made sure to send me an updated time, if the need arose. They didn't leave until I was satisfied that the job was done, and even offered me a ride home, as they noticed I was dropped off at my house. Great post-Harvey help, God forbid I should need it, but would hire again.

    - A.C.

  • Excellent job and technicians were very professional.
    Having used WB Arthur carpet cleaning service for many years at Mariposa Apts I was aware of the quality of their service so they were the first to come to mind to do my own home. Excellent job and technicians were very professional. I highly recommend!

    - P.B.

  • The carpet literally looks brand new!

    Absolutely the best carpet and furniture cleaning out there. They were professional, on time, and did a fantastic job on our carpets and furniture. The carpet literally looks brand new! And on top of that, they were very reasonable. We look forward to using them again!

    - E.H.

  • Fast, Reliable, Respectful.
    LOVE these guys. Fast, Reliable, Respectful and ALWAYS do quality work. I would recommend them to anyone looking for top of the line service!

    - S.R.

  • Upfront, forthright, and masters of their craft.
    Being new to the area we were very fortunate to discover W.B Arthur for a water issue we had with our newly purchased home. We can't say enough about how prompt, courteous, knowledgeable, and professional the entire crew was. If you have any restoration/cleaning issues, you need to know they provide exceptional service and are great and caring human beings. They have compassion, which seems to be an extinct trait in today's society. Upfront, forthright, and masters of their craft. We give them the highest recommendation possible!

    - M.L.

  • They were very helpful in explaining what the process was.
    Everything about this service call was exceptional. I called on Sunday afternoon and Trey was very kind and informative. Once the servicemen got there, they were very helpful in explaining what the process was. I would definitely recommend them

    - R.V.

  • You won't be disappointed if you use W.B. Arthur.
    W.B. Arthur was the BEST! Would definitely recommend to anyone needing professional cleaning services. We had an unexpected hot water heater pipe leak in our rental house that was discovered on a Sunday morning at 7 am. I called, they answered promptly and were at the house by 10:30am. That is quick service! And we live in Luling which is a good far drive from their headquarters. They were professional, quick, and efficient in finding the leak and mitigating the damage. They began drying immediately and demoed the necessary flooring which was no easy task. They were responsive and gave us daily updates on the progress. You won't be disappointed if you use W.B. Arthur.

    - C.H.

  • The carpets look wonderful.
    We are so pleased with the professional service we received. The carpets look wonderful. We will definitely use this service again and recommend them to our family and friends.

    - C.P.

  • Their knowledge and customer service is top-notch.
    I would give them 10 stars if I could! As a first-time homeowner, I don't know what I'm doing half the time, but Trey and his team rescued me when my basement flooded. Their knowledge and customer service is top-notch, and I would highly recommend them. I hope I never encounter any water issues again, but if that ever happens I know who to call.

    - K.D.

  • Came out the day I called.
    Awesome service! Came out the day I called. Courteous, efficient and did a great job. Highly recommend!

    - C.B.

  • We couldn’t have been happier with how our carpets turned out!
    We were SO pleased with the wonderful job they did cleaning our carpets! They were prompt, spent a lot of time and attention to detail, and we couldn’t have been happier with how our carpets turned out! We will definitely call them again - and you should too! You will not be disappointed! Great, professional service!

    - B.C.

  • Trey was very helpful with all the questions I had.
    Had to call W.B. Arthur in the worst moment of being a homeowner. Had a toilet break while I was away. Trey answered the phone immediately and was able to show up quicker than anybody else,(who never answered the phone), he was able to get out there that afternoon, 2 1/2 from first contact, he took moisture readings to confirm what indeed needed to come out. They were able to bring the vacuum trucks that night and was able to save a lot of future headache in the whole process. They brought in fans and dehumidifiers to cover all the wet parts of the house. The next day they came out and tore out everything that was wet and cleaned everything up. The whole crew they had was extremely helpful and put almost my concerns at ease. Trey was very helpful with all the questions I had, helped me through every step. if you ever need any water restoration or help WB Arthur is the one to call!

    - M.R.

  • W.B. Arthur went above and beyond to get things moving.
    Our professional dental office in Dripping Springs, Texas recently experienced some water damage that came into the back of our entire building from severe weather on a Friday evening. We called W.B. Arthur Restoration and Cleaning on Saturday morning, by that afternoon a crew leader was out at our business evaluating the damages and executed a plan to have our office up and running to see patients on Monday morning. W.B. Arthur went above and beyond to get things moving. The entire crew was extremely professional and efficient. All aspects of the job went very smooth. They maintained constant communication and handled our business very professionally. Their prices are reasonable and fair for the services provided. Trey Baumann was very honest and open with the process and walked us through every step in detail. We highly recommend W.B. Arthur Restoration and Cleaning.

    - R.S.

  • They showed up early and stayed late to get the job done.
    My home flooded due to a malfunctioned washing machine 1 year ago. W.B. Arthur was called. Their team of men did an outstanding job. They showed up early and stayed late to get the job done. I would highly recommend this company for anyone. I would rate a 10+.

    - K.B.

  • Very thorough and very professional.
    I called WB Arthur for their air duct cleaning services on our new home. I spoke with Trey who gave us a fair estimate on work performed. Trey was able to schedule the service before our household items arrived. The two gentlemen that arrived to perform the service were very thorough and very professional. They focused on cleanliness which was very much appreciated as we had just purchased an expensive couch and they made sure it was kept clean while cleaning the ducts above. I highly recommend WB Arthur to anyone looking to have their ducts cleaned.

    - A.J.C.

  • I’m very impressed with this company.
    Trey and Eddie were excellent - they responded right away to a terrible situation late at night and guided me through it with professionalism and kindness, working until the job was done. I’m very impressed with this company and would recommend them without reservation.

    - N.C.

  • It was a tough job and they were determined to do it right.
    Great service. Extremely impressed with their workmanship and results were amazing. It was a tough job and they were determined to do it right. They cleaned and sealed our master shower (slate) and it looks brand new!!

    - B.M.

  • In the midst of a disaster, they have been incredibly caring.
    Called after finding the upstairs toilet had cracked and been leaking and refilling itself for several days!! Massive water damage to garage and all of upstairs. Owner was there within an hour and a half....took several hours to assess all the damage and took all measurements and photos for the insurance company. He got his crew out that same evening and they got all the water hosed out and started up all the air movers and dehumidifiers immediately!!! The next day, the crew was out again and got ALL of the demo done!! Have had nothing but a great experience with them....even in the midst of a disaster, they have been incredibly caring and have explained every detail of the operation!!! Would recommend these guys to anyone and everyone I know!!!

    - K.H.

  • Professional and courteous throughout the whole process.
    Very prompt and thorough! I had my carpets cleaned and couldn't be happier. The staff were very professional and courteous throughout the whole process. I would definitely recommend them to anyone!

    - R.C.

  • Good quality work and friendly customer service.
    Blaine and team did a thorough job cleaning the air ducts. They provided good quality work and friendly customer service. Thank you.

    - M.R.

  • True professionals who did top quality work.
    I highly recommend W.B. Arthur to anyone who has water damage to their home. From the first late-night panicked call, all the way through carpet cleaning at the end of the rebuild, Trey and his team were true professionals who did top quality work while also being amazing advocates for the homeowner.

    When my house flooded due to a broken pipe, I was in full panic mode. I called at 8pm on a Saturday night, and Trey's knowledge and expertise went a long way towards calming me down, and he had a technician to my house within the hour. He was on the phone with me that night at midnight, explaining my options in easy-to-understand language without the jargon that many contractors tend to use.

    After the initial water removal, the team was at my house every day until the job was done and the house was dried completely. With two young children at home, they gave my wife and me peace of mind by prioritizing mold prevention, while at the same time being cost conscience. The required demolition work was also done efficiently and in a manner that ensured drying but minimized rebuilding cost.

    To any homeowner facing a similiar situation, I strongly urge you to use W.B. Arthur!

    - K.K.

  • Service like no one else we’ve ever heard of.
    WB Arthur saved the day! Considering this is a call you never want to have to make, ours was for a flooding house from an overflowing toilet...WB Arthur was onsite and working quickly and very professionally managing our own home tragedy. From the first employee we met to the owners that BOTH came to our house to make sure we were being properly handled - service like no one else we’ve ever heard of.

    Thank you WB Arthur!

    - M.C.

  • Everyone was friendly and my carpets look great!
    Excellent experience from start to finish even through the recent water restrictions. Everyone was friendly and my carpets look great! Will definitely use Trey and his team again.

    - S.R.

  • The team was super polite and efficient.
    The service provided was excellent. They took care to cover all of my furniture so as not to get any debris on anything. The team was super polite and efficient. I highly recommend using them for your air duct and dryer vent cleaning. They also showed up on schedule.

    - D.A.

  • I called in a panic after my washing machine flooded half the house.
    I called in a panic after my washing machine flooded half the house. Mr. Whitley had an equipment van here immediately. He and his team have done an exceptionally thorough job removing the water, checking for hidden damage, and keeping me informed every step of the way. I would especially like to thank him and Jerry for being so kind and for helping me face the mess and upheaval with good spirits. I recommend W.B. Arthur without reservation.

    - H.J.

  • They were in and out in under two hours for 7 areas in our home
    This company is great. Had to call to reschedule the appointment a couple times, and they were always friendly and accommodating! They showed up at the exact time of the appointment, assessed the rooms they’d be cleaning, and quickly got to work. They were in and out in under two hours for 7 areas in our home and gave me a full rundown of everything they did when they finished. Great company, would definitely use them again!

    - S.V.